Frequently Asked Questions
How are the Adrien Moniquet jewels made?
All ADRIEN MONIQUET jewels are original creations, unique pieces, cut, shaped and forged in solid silver.
The photos tend to represent the jewels with the greatest accuracy, but the artisanal side of my silver work, made by hand, and the care given to each of the pieces, can generate very slight variations.
Yes, here each jewel is really unique!
- Where are the jewels made?
All ADRIEN MONIQUET jewels are entirely hand made by Adrien in our workshop in Maussane-les-Alpilles, in the heart of Provence.
Yes, here each jewel is really Made in France !
- What are the delivery time and the delivery method?
We commit ourselves to ship your jewelry to you at the latest 10 days after reception of your order. This delay is linked to the fact that your jewelry will be made especially for your order. It is sometimes possible to shorten this delay depending on the workshop's schedule (contact us beforehand).
All jewels are sent by So Colissimo tracked, delivered with signature at your home, at a shop or at the post office (or the nearest office in case of absence).
The delivery times are 2 to 3 working days in metropolitan France, 3 to 4 working days in Europe, 4 to 5 working days in the rest of the world.
Otherwise you can opt for the Click&Collect solution by picking up your order directly at the Maussane-les-Alpilles shop as soon as we have informed you that it is available. Thank you for bringing your proof of order.
And if you are in our perimeter, Adrien will come himself to deliver you by bike !
- How to exchange or return a jewel?
You have the possibility to exchange or return free of charge any jewel within 15 days from the date of receipt. This must be returned to us unworn, in its original packaging.
For any exchange request, please send an email beforehand with your request and the order number to: firstname.lastname@example.org
The return postage will be refunded, by the same means of payment as the one used for the order, on presentation of a receipt.
Except exception, it will not be possible to exchange a personalized jewel by an engraving.
- Is it possible to have our silver jewel engraved?
Yes, it is possible to benefit from a free engraving of your jewel. For this, you just have to mention the word, the name or the text you want in the "Comments" section when finalizing the order.
For technical reasons, there are exceptions on some jewels, which is specified if necessary in the product sheets.
How are the jewels presented?
Each of the jewels is sent to you in its pretty box or a small box marked "Moniquet". Rings and bracelets are delivered with a microfiber to maintain and polish your jewelry.
Your package also includes a paper gift bag and a sticker to close it. Your jewel is then ready to offer!
- Are the jewels guaranteed?
Yes, each ADRIEN MONIQUET jewel is guaranteed for life, provided it has been used normally.
Your jewelry will mattify over time, which is perfectly normal for solid silver. However, it is strongly advised not to wear your jewelry in swimming pools or during your housework.
The more you will wear your jewel ADRIEN MONIQUET, the more beautiful it will be!
- How to choose my ring or bracelet size?
For rings, you just have to order our ringer, which you will receive at home to accurately measure and check your finger size.
We will refund you its amount on your next ring order!
For a bracelet, measure your wrist circumference in centimeters with a tape measure and refer to the correspondence table in the "size" section when you order.
How do I store my silver jewelry when I'm not wearing it?
Claire advises you to store your jewelry in its case, away from air and humidity, after rubbing it with the microfiber cloth provided with each ring or bracelet.
- Is it possible to change the link of the cord bracelets?
Yes, in case of wear or if you want another colour for your cord bracelet, it is possible to have the link changed free of charge. To do so, simply return the jewel at your expense to :
Bijoux Adrien Moniquet 15, rue Jules Deiss 13520 Maussane-les-Alpilles (France)
accompanied by a cheque or bang transfer of 7,50 € to cover the postal costs of the return (for metropolitan France, other destinations please consult us).
- Are the jewels signed?
All ADRIEN MONIQUET jewels are signed, except if there is not enough space on some too fine jewels.
Adrien punches them with his punch called "de maître", a second punch called "d'état" guarantees you that the precious metal used is silver.
This last one is necessary only on the jewels of more than 30 grams, but be sure that all our jewels are made from solid silver, according to the precisions provided in each product sheet.
- What are the qualities of solid silver used?
Silver 925: it is the first title in France for the solid silver, also called sterling silver. It is solid silver composed of 92.5% pure silver 999, alloyed with 7.5% of another metal (usually pure copper).
This will give this precious metal superior qualities in terms of rigidity and resistance to shocks and scratches.
Since pure silver is too soft (ductile), it is not possible to use it to make marketable jewelry because it is too difficult to work.
Silver 950: in the same way, it is a precious alloy consisting of 95% pure silver.
It is the material that I have used for a long time since my apprenticeship, and which remains in some of my creations for reasons of availability of size and shape of the silver wire.
Rhodium silver: solid silver is coated by electrolysis with a thin layer of a few microns of a precious and very rare metal called Rhodium.
This coating gives a higher brilliance to the jewel, very white, and a more durable finish that protects it from oxidation (blackening) and patina (although the natural patina of a jewel can also be appreciated...).
I use rhodium-plated silver chains for our pendants because the smoother surface of each link avoids skin irritations or skin reactions.
Rhodium being very precious and therefore very expensive, the price of the jewel is that much higher.
Generally speaking, silver is a metal reputed to be non-allergenic.
How do I contact customer service?
Any questions? Any advice? An order follow-up? A special request? An emergency ?
Claire, our friendly saleswoman answers you at href="tel:+33%4%2090%2093%2009%2077" target="_blank" rel="noopener noreferrer">+33 4 90 93 09 77 or by mail email@example.com
from Tuesday to Saturday from 9:30 to 12:30 and from 15:00 to 19:00. Feel free to contact us!